Amazon and the challenge to call center – customer service need self-service intelligence Bonn/Berlin–the former McKinsey consultant Bill Price joined Amazon in 1999 and revolutionized the customer service of the online bookseller. His radical philosophy: The best service is no service. The average customer has simply no desire to call his bank or send an […]

Translations for the oil and gas industry companies of the oil and gas industry Act global and connecting some of the largest countries of the world. The activity increase in the course of expansion of this industry rapidly in the field of exploration and production of oil and gas in many countries, such as, for […]

A course on the psychology of selling: Why we buy something. For months, the term “HypnoticMind” in large parts of the information industry haunts now! There is talk of suggestive power, emotional stories and powerful hypnotic language patterns. While you seem to have already heard most of us hardly another product in the information industry […]